Garuda IndonesiaGA

Garuda Indonesia is the flag carrier of Indonesia and one of Asia's most respected full-service airlines. Headquartered at Soekarno-Hatta International Airport near Jakarta, the airline operates a fleet of approximately 75 aircraft serving 90 destinations across Asia, the Middle East, Australia, and Europe.

As a SkyTeam member (since 2014), Garuda Indonesia offers global connectivity through 19 partner airlines including Delta, Korean Air, and KLM. The airline is known for its signature "Garuda Indonesia Experience"—a service concept rooted in Indonesian hospitality that incorporates the warmth and culture of the archipelago.

Garuda Indonesia has won numerous awards for its service quality, including recognition for its cabin crew training and in-flight dining featuring Indonesian cuisine. The airline emerged from restructuring in 2022 and is actively expanding, with plans to reach 100 aircraft by the end of 2025.

Carry-On Allowance

Cabin Bag (all fare classes):

• Dimensions: 56 x 36 x 23 cm (22" x 14" x 9") or 115 cm total
• Weight: 7 kg (15 lbs) maximum
• Included: All fares

Personal Item:

• One additional small item (laptop bag, handbag) permitted
• Must fit under seat in front

Regional Aircraft (CRJ/ATR):

• Smaller dimensions: 41 x 34 x 17 cm (16" x 13" x 7")
• 92 cm linear total

Class	Cabin Bag	Personal Item	Total Weight
Economy	1 piece	1 item	7 kg max
Business	1 piece	1 item	7 kg max

Checked Baggage - Domestic Flights (Weight Concept)

Fare Class	Allowance
Economy	20 kg (44 lbs)
Business	30 kg (66 lbs)

Checked Baggage - International Flights (Weight Concept)

Most international routes use the weight system—distribute weight across any number of bags.

Fare Class	Allowance
Economy	30 kg (66 lbs)
Business	40 kg (88 lbs)

Checked Baggage - USA Routes (Piece Concept)

Flights to/from the United States use piece-based allowances.

Fare Class	Pieces	Weight per Piece
Economy	2 bags	23 kg (50 lbs) each
Business	2 bags	32 kg (70 lbs) each

Size Limit: 158 cm (62 in) total linear dimensions (L + W + H) Max Per Piece: 32 kg (70 lbs)—bags over this limit are not accepted

Elite Status Benefits

Status	Bonus Allowance
SkyTeam Elite	+10 kg (weight) or +1 piece (piece system)
SkyTeam Elite Plus	+20 kg (weight) or +1 piece (piece system)
GarudaMiles Platinum	Additional allowance varies by route

Excess Baggage Fees

Route Type	Fee Range
Domestic	From IDR 17,000/kg (~USD 1.10)
International	IDR 66,000-242,000/kg (~USD 4-15)

Prepaid Baggage Discount:

• Save 10% by purchasing excess baggage online or via call center
• Available up to 6 hours before departure
• Packages: 5 kg, 10 kg, 15 kg, 20 kg, 25 kg, 30 kg, 35 kg, 40 kg
• One package per passenger per sector

Special Items

Item	Fee	Notes
Golf clubs	Standard	Counts toward allowance
Skis/snowboard	Standard	Counts toward allowance
Surfboard	Standard	Counts toward allowance
Bicycle	Standard	Must be boxed
Car seat	Free	Does not count toward allowance
Stroller	Free	Gate-check available
Wheelchair	Free	Medical equipment free

Fees as of January 2025. Use the Garuda Indonesia Excess Baggage Calculator for current rates.

Business Class

Boeing 777-300ER:

• Configuration: 2-2-2
• Pitch: 73" (185 cm)
• Recline: 180 degrees (lie-flat bed)
• Screen: Personal entertainment system
• Features: Direct aisle access in some configurations, AC power, USB ports

Airbus A330-300 (Long-Haul Configuration):

• Configuration: 1-2-1 reverse herringbone (Collins Aerospace Super Diamond seats)
• Direct aisle access for all passengers
• Fully lie-flat bed
• Screen: 18" HD touchscreen
• Features: Amenity kit (eau de toilette, body lotion, mouthwash), complimentary WiFi

Airbus A330-300 (Regional Configuration):

• Configuration: 2-2-2
• Recline: Angled lie-flat

Boeing 737-800:

• Configuration: 2-2
• Pitch: 42"
• Screen: 9" personal touchscreen
• Features: In-seat power, footrest, adjustable headrest

Business Class Amenities:

• Refreshing hot towels
• Premium Indonesian cuisine with international options
• Complimentary wines and spirits
• Amenity kits with Garuda Indonesia branded toiletries
• Priority baggage handling
• Lounge access at major airports

Economy Class

Boeing 777-300ER:

• Configuration: 3-3-3
• Pitch: 32" (81 cm)
• Width: 18"+ per seat
• Screen: Personal AVOD entertainment

Airbus A330-300/A330-900neo:

• Configuration: 2-4-2
• Pitch: 31" (79 cm)
• Width: 18"
• Screen: LED touchscreen with USB and AC power (shared outlets)
• Features: Footrests on newer aircraft

Boeing 737-800:

• Configuration: 3-3
• Pitch: 31-32"
• Width: 17"
• Screen: Personal AVOD on newer aircraft

Economy Amenities:

• Complimentary meals on all flights (full-service carrier)
• Complimentary soft drinks and alcohol on international flights
• Pillow, blanket, and headphones provided
• Duty-free shopping available

In-Flight Entertainment (KrisWorld)

• AVOD (Audio Video On Demand) on 777, A330, and newer 737-800 aircraft
• Movies, TV shows, music, games
• USB-A charging ports
• AC power outlets (shared on some aircraft)

Dining

Full Meal Service:

• Indonesian cuisine featuring regional specialties
• International options available
• Special meals: Vegetarian, Halal, Hindu, low-sodium, diabetic (request 24+ hours in advance)

Signature Dishes:

• Nasi goreng (Indonesian fried rice)
• Rendang (spiced beef)
• Satay with peanut sauce
• Regional Indonesian cuisine rotating by destination

Booking:

• Book directly on garuda-indonesia.com for best support during disruptions
• Prepay excess baggage online to save 10%
• Join GarudaMiles before booking to start earning miles immediately
• Compare total cost with LCCs (Lion Air, AirAsia) when traveling light

At the Airport:

• CGK Terminal 3 is Garuda's main terminal—allow time for the terminal train if connecting
• Arrive early at DPS during peak tourist season (July-August, December-January)
• Business Class passengers have access to dedicated check-in and fast track security
• SkyTeam Elite Plus members can access partner lounges even when flying Economy

Baggage:

• Weight limits are enforced—weigh your bag before arriving
• Domestic allowance (20 kg Economy) is lower than international (30 kg)
• USA routes use piece system—different rules apply
• Gate fees for overweight bags are expensive—prepay online

In-Flight:

• Request special meals 24 hours in advance through "Manage Booking"
• Indonesian dishes are a highlight—try the local cuisine options
• Entertainment is best on A330 and 777 aircraft
• No WiFi available in Economy Class

Frequent Flyer:

• GarudaMiles partners with Singapore Airlines, Qatar Airways, and Emirates beyond SkyTeam
• Miles expire after 36 months—any activity resets the clock
• Transfer partners include credit card programs for additional earning
• Status matches may be available from competing programs

Connections:

• Minimum connection time at CGK: 90 minutes (domestic-domestic), 120 minutes (international)
• CGK is a large airport—factor in walking time between gates
• DPS connections are generally smoother with shorter walking distances

Common Issues:

• Online check-in still requires counter visit for international flights
• Carry-on weight (7 kg) is sometimes checked at boarding gate
• Smaller aircraft (CRJ/ATR) have reduced cabin bag dimensions
• Some older 737-800s may not have personal entertainment screens