Jet2.comLS

Jet2.com is a British leisure airline headquartered at Leeds Bradford Airport. Founded in 2002 and launching flights in February 2003, Jet2.com has grown to become the UK's third-largest airline by passenger numbers, carrying approximately 18 million passengers annually to over 75 leisure destinations across Europe and beyond.

The airline is part of Jet2 plc, which also operates Jet2holidays, one of the UK's largest package holiday providers. This integrated model means Jet2.com primarily serves the leisure travel market, flying from UK regional airports to popular holiday destinations in Spain, Portugal, Greece, Turkey, Cyprus, Italy, and other Mediterranean countries.

Jet2.com has built a strong reputation for customer service, being named the only UK airline to receive Which? Recommended Provider status for 10 consecutive years. The airline consistently ranks highly in customer satisfaction surveys, winning multiple awards including Best Airline UK and Best Low-Cost Airline Europe at TripAdvisor Travellers' Choice Awards. Unlike ultra-low-cost carriers, Jet2.com includes a generous 10kg hand luggage allowance on all flights, positioning itself as a more customer-friendly alternative to competitors like Ryanair and easyJet.

Jet2.com is not a member of any airline alliance.

Carry-On Allowance

Hand Luggage (included on all flights):

• Dimensions: 56 x 45 x 25 cm (22" x 18" x 10") including handles and wheels
• Weight: 10kg (22 lbs) maximum
• Must fit in overhead locker
• This is MORE generous than most European low-cost carriers

Small Personal Item (additional, under seat):

• Dimensions: 40 x 30 x 20 cm (16" x 12" x 8")
• Handbag, laptop bag, or small backpack
• Must fit under seat in front

Passenger Type	Hand Luggage	Personal Item
Adults	10kg included	Yes
Children (2+)	10kg included	Yes
Infants (under 2)	Not included	Baby supplies in adult's allowance

Important: If your hand luggage exceeds 10kg or the size limits, it must be checked into the hold and standard fees apply.

Checked Baggage

No hold baggage is included with flight-only bookings. Jet2holidays package customers receive 22kg per person included.

Hold Bag Options:

Weight	Pre-Booked Online	At Airport
22kg bag	From £30	£45 + any excess
Second 22kg bag	From £30	£45 + any excess
Third 22kg bag	From £30	£45 + any excess

Specifications:

• Maximum 3 bags per passenger
• Maximum weight per bag: 22kg (can upgrade online)
• Maximum single item weight: 32kg
• Excess weight: £12 per kg at airport
• Standard size limits apply (158cm linear/62")

Jet2holidays Customers:

• 22kg hold bag included per person
• 10kg hand luggage included
• Additional bags can be purchased at online rates

Special Items

Item	Online Price	Notes
Golf clubs	£42	Max 22kg, counts as separate item
Skis/snowboards	£42	Max 22kg, counts as separate item
Bicycle	£50	Max 32kg, must be boxed/bagged
Surfboard	£50	Max 32kg
Fishing equipment	Standard bag fee	Within weight limits

Traveling with Children:

• Pushchair: Free (gate-check available)
• Car seat/booster: Free
• Travel cot: Free
• Maximum 2 baby items per infant/child carried free in hold

Musical Instruments:

• Small instruments (within 56x45x25cm, under 10kg): Carry as hand luggage
• Larger instruments: Purchase extra seat (max 65kg, cannot extend 30cm above seat)

Fees as of January 2025. Pre-booking is essential for sports equipment. Verify current prices at jet2.com/baggage before traveling.

Jet2.com operates a single economy class cabin across its fleet, focusing on providing a comfortable leisure travel experience rather than ultra-low-cost basics.

Fleet

Current Fleet (2025):

• Boeing 737-800: Primary aircraft type (approximately 93 in fleet). 189 seats in 3-3 configuration.
• Airbus A321neo: Growing fleet (approximately 23 delivered, 129 on order). 232 seats. More fuel-efficient, replacing older aircraft.
• Boeing 737-300: Small number still in service (7 aircraft).

The airline retired its last Boeing 757s in January 2025.

Seating

Standard Economy:

• Seat pitch: 28-30" (71-76 cm) depending on aircraft type
• Seat width: 17-18" (43-46 cm)
• Configuration: 3-3 on all aircraft
• Non-reclining slimline seats on most aircraft
• Tray tables and cup holders

Extra Legroom Seats:

• Located in exit rows
• Additional 3-5" legroom
• Price: £15-£35 depending on route
• Must meet age and mobility requirements for exit row
• No under-seat storage during takeoff/landing

Front Row Seats:

• Rows 1-2 for faster boarding/deplaning
• No additional legroom vs. standard seats
• Price: £10-£25 depending on route

In-Flight Service

Food & Beverages:

• All items for purchase - nothing complimentary
• Hot meals, sandwiches, snacks, and drinks available
• Meal prices: From £7 for hot meals
• Pre-order meals through Manage My Booking for guaranteed availability
• Bring your own food permitted (must be cold, no hot beverages)

Payment: Card only on board (no cash). Apple Pay, Google Pay accepted.

Entertainment:

• No seatback screens
• No WiFi
• No power outlets
• Bring your own device and download content beforehand

What Sets Jet2 Apart

Unlike ultra-low-cost carriers, Jet2.com cabin crew are known for:

• Friendly, approachable service style
• Helping with overhead luggage
• Making announcements personalized and light-hearted
• Not constantly pushing sales and upgrades

This service approach has earned Jet2.com multiple customer service awards and helps explain its Which? Recommended status.

Booking:

• Book directly on jet2.com for best customer service
• Jet2holidays packages often offer better value than flight-only + separate hotel
• Check for last-minute deals - Jet2.com regularly discounts departures
• Subscribe to email alerts for sale notifications
• Compare total cost (flight + bags + seats) against competitors - Jet2's 10kg included cabin bag often makes them competitive

Baggage:

• 10kg cabin bag is generous - weigh at home to maximize
• Pre-book hold bags online - airport fees are £45 per item plus excess
• Sports equipment MUST be pre-booked online
• Two baby items per child fly free in the hold

At the Airport:

• Check in online to avoid queues
• Arrive 2.5-3 hours before for checked bags
• Fast Track security available at some airports (purchase separately)
• Lounge access can be booked through Jet2

On Board:

• Pre-order meals if you want hot food guaranteed
• Bring your own entertainment - no WiFi or screens
• 10kg cabin bag goes in overhead - small bag under seat
• Staff are friendly - don't hesitate to ask for help
• Seats may not recline - typical for short-haul leisure aircraft

Seat Selection:

• Free seat allocation at check-in if you don't pre-book
• Exit rows have extra legroom but restrictions apply
• Front rows mean faster deplaning - useful for tight connections
• Traveling together? Book seats to guarantee sitting together

Common Misconceptions:

• Unlike Ryanair/easyJet, Jet2 DOES include 10kg cabin bag
• Unlike Ryanair, airport check-in is FREE
• Unlike Wizz Air, you don't need to pay for printing boarding passes
• Sports equipment is reasonably priced vs. competitors

Best Routes:

• Strong coverage to Canary Islands (winter sun)
• Excellent network to Spanish costas
• Good Greek island coverage in summer
• Turkey destinations often competitively priced
• Portugal and Algarve well served